Shop with confidence. We've got your back.
You've trusted One Bison with your purchase, and we take that seriously. If something goes wrong, we'll be there to help, with Buyer Protection up to $250 per order.
Shop the marketplaceHow buyer protection works
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Tell us what happened from My Orders, the order link in your confirmation email, or by emailing [email protected].
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We'll work with the vendor to resolve it.
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If it still isn't right, One Bison will step in and help.
What buyer protection covers
Your purchase matters to us. If an order doesn't arrive as expected or there is a problem with what you receive, let us know. We'll work with you and the vendor to help make it right.
Buyer Protection applies to eligible claims up to $250 per order. The full terms are set out at the end of this page.
If the vendor hasn't made it right
Need help with an order? Open the order from My Orders or the link in your confirmation email and select Report a Problem. You can also email [email protected], including if you checked out as a guest. A real person from One Bison will review your report and keep you updated.
Email: [email protected]Why you can trust this
Vendors stand behind their products
Every vendor on One Bison signs an agreement holding them to these standards. Fixing problems is part of the deal.
A real person handles it
If you escalate to us, no bots, no scripts, no canned replies. One person on our team owns your issue from start to finish.
The refund is in our hands
Your payment ran through One Bison, so if an eligible claim isn’t resolved, we can refund you directly, up to $250 per order.
Common questions
Still have a question?
Email [email protected] and a real person will get back to you, usually within 1 business day.
Contact usBuyer Protection applies to eligible claims up to $250 per order. Full terms are below.
Buyer Protection terms
Buyer Protection is available for eligible purchases made through One Bison. One Bison's own contribution is limited to $250 per order, without exceeding your remaining loss. This does not limit refunds owed by the vendor or refunds available from vendor funds we still hold. Your statutory and payment-card rights are unaffected. Report problems within 7 days of receiving your order, or within 48 hours for food and other perishables. If an order hasn't arrived, contact us once the estimated delivery date has passed.
After a report is made, One Bison will notify the vendor and give them an opportunity to resolve the issue. If the issue has not been resolved after 48 hours, the buyer may ask One Bison to review the claim. One Bison may request the order number, a short description of the problem, the vendor's response and photographs where relevant.
Buyer Protection does not cover change-of-mind returns, personal preferences where the listing was accurate, damage occurring after the product arrived in good condition, or issues first reported outside the required period. If a claim is approved, any refund will be returned to the original payment method and may take 5 to 10 business days to appear, depending on the buyer's bank.